On this page
- Parties & definitions
- Eligibility & account
- Our services
- Service-specific terms
- Engagement & intake
- Prices, payment & government fees
- Timelines & deliverables
- Your responsibilities
- Powers of attorney
- Subscriptions & auto-renewal
- Refunds & cancellations
- Communications
- Acceptable use
- Intellectual property
- Limitation of liability
- Disclaimers
- Privacy & data protection
- Force majeure
- Assignment & succession
- Severability & entire agreement
- Changes to these Terms
- Governing law & jurisdiction
- Contact
- Glossary
1. Parties & definitions
These Terms of Service ("Terms") govern your use of the Reside in Portugal platform and any service you purchase through it. They form a binding agreement between you and the Provider Team described below.
The Provider Team
The Provider Team is composed of two parties acting jointly and severally for the delivery of your services:
(a) BOCEAN IMMIGRATION PORTUGAL, LDA, a Portuguese private limited company (sociedade por quotas) with:
- NIPC (Portuguese taxpayer number): 519 043 731
- Registered office: Avenida da Liberdade, n.º 67B, 3.º B, 1250-140 Lisboa, Portugal
- Registered with the Conservatória do Registo Comercial de Lisboa
- Trading as Blue Ocean Immigration and Reside in Portugal
BOCEAN is responsible for the operational, administrative, technological and commercial aspects of the engagement: platform operation, intake, document drafting and assembly, scheduling, communications with Portuguese authorities under power of attorney, invoicing and customer support.
(b) Ícaro Couto, a Portuguese lawyer admitted to the Ordem dos Advogados under licence number 67883F, in practice at the same Lisbon address as BOCEAN. Ícaro Couto is responsible for the strictly legal acts of the engagement: legal consultation, the issuance of legal opinions, the drafting and reviewing of legal documents, court representation and any other act reserved by the Estatuto da Ordem dos Advogados to enrolled lawyers.
For convenience, "we", "us", "Provider" and "Blue Ocean" refer to the Provider Team. Where a clause refers exclusively to one of the two parties (e.g. a tax invoice issued by BOCEAN, or a legal opinion signed by the lawyer), the clause says so explicitly.
Joint and several liability
BOCEAN and Ícaro Couto are jointly and severally liable to you for the delivery of the services described in your engagement letter, in proportion to the obligations attributed to each above. You may bring a claim against either of them, or both, for any breach of these Terms — subject to the limitation of liability in §15.
The Client
"You", "your" and "Client" refer to the natural person or legal entity purchasing one or more services through the platform. Where the Client is a legal entity, the individual signing the engagement letter warrants that they have authority to bind the entity.
Acceptance
You accept these Terms when, whichever comes first: (a) you complete checkout and pay for a service, (b) you sign the engagement letter (contrato de prestação de serviços), or (c) you create an account on the customer portal. Continued use of the platform after a change to these Terms means you accept the updated version (see §21).
Definitions (full glossary at §24)
- "Service" — any of the products listed at §3 and §4 that you have purchased and paid for
- "Engagement letter" — the signed contract that initiates work on a Service
- "Procuração" — a Portuguese power of attorney granting us a defined scope of authority to act before a Portuguese authority or bank on your behalf
- "State fees" — fees levied by Portuguese government authorities (IRN, AT, AIMA, consulates, etc.); always passed through at cost
- "Professional fee" — the price displayed on the platform for our work, exclusive of State fees
2. Eligibility & account
- You must be at least 18 years old and have the legal capacity to enter into a contract under your country of residence. Where you are purchasing a Service for a minor (e.g. family-reunification add-on), you do so as the holder of parental responsibility
- You must provide accurate, current and complete information at sign-up and update it promptly when it changes
- You are responsible for safeguarding your portal credentials and for all activity that occurs under your account. Notify [email protected] immediately if you suspect unauthorised access
- You may not create accounts using false identities, share your account with others, or attempt to circumvent our authentication system
- We may refuse to open or maintain an account in the limited circumstances set out in §13 (Acceptable use) or where required by Lei 83/2017 (AML)
3. Our services
The Provider Team delivers professional services in matters of Portuguese residency, immigration, fiscal representation, taxation and corporate incorporation. The catalogue of services available through the platform includes:
- Portuguese NIF (taxpayer identification) and 1-year fiscal representation
- Portuguese bank-account opening (Novobanco, Millennium bcp, ActivoBank or other partner banks)
- D7 / D8 / D2 / Golden Visa applications
- NHR & IFICI tax-regime registration
- AIMA biometrics, residence-permit applications and renewals
- Portuguese LDA company incorporation
- Caixa Postal Digital (Portuguese State digital mailbox) — reseller / managed service
- Family-reunification (spouse and dependent children)
- Schools and healthcare onboarding
- Portuguese citizenship applications (after the legal residency threshold)
How responsibility is split inside the Provider Team
Each Service combines administrative work (performed by BOCEAN) and acts of legal consultation or representation (performed personally by Ícaro Couto as enrolled lawyer):
| Activity | Performed by |
|---|---|
| Platform operation, intake, document gathering, scheduling, communications, invoicing | BOCEAN IMMIGRATION PORTUGAL, LDA |
| Legal consultation, written legal opinions, drafting and reviewing legal documents (procurações, declarações, contratos) | Ícaro Couto, advogado (OA n.º 67883F) |
| Submission to AT, AIMA, IRN, Conservatórias under your power of attorney | Ícaro Couto in his capacity as your attorney-in-fact; BOCEAN as operational support |
| Court representation, formal opinions reserved by the Estatuto da Ordem dos Advogados | Ícaro Couto only — never BOCEAN as such |
| Bookkeeping, tax filings, accounting after LDA incorporation | An independent Contabilista Certificado you contract directly (BOCEAN and Ícaro do not perform this) |
| Real-estate brokerage (housing search, rental negotiation) | An AMI-licensed broker, contracted separately |
| Banking services | The partner bank — you become a client of the bank, not via us |
What this means in practice
- The engagement letter you sign is with the Provider Team. It is co-signed by BOCEAN as the operational party and by Ícaro Couto as the legal-services party
- For acts reserved to advogados under the Estatuto da Ordem dos Advogados, the Provider acting is Ícaro Couto personally, subject to the deontological rules of the Ordem dos Advogados. BOCEAN does not perform reserved legal acts
- For all other acts of the Service, BOCEAN is the operational party, supported as needed by the lawyer
- You pay a single professional fee that covers both sides of the Provider Team. The fee is invoiced by BOCEAN; internal allocation between BOCEAN and the lawyer is not your concern
- Where the Service requires the engagement of an independent third party (broker, accountant, bank), we introduce you to that third party and you contract them separately; we do not assume liability for their professional services
4. Service-specific terms
In addition to these Terms, each Service has its own scope, deliverable, exclusions and indicative timeline. The most material ones:
NIF Express ($59)
- Scope: Obtaining a Portuguese taxpayer number (NIF) from the AT via our power of attorney, plus 1 year of fiscal representation
- Deliverable: NIF document (PDF) emailed to you and stored in your portal
- Indicative timeline: 3–7 business days from receipt of the signed procuração
- Excludes: Translations / apostille fees if your country of origin requires them on the underlying ID
D7 / D8 visa filing ($890)
- Scope: Eligibility review, document checklist, file preparation, consulate filing strategy, AIMA appointment scheduling on arrival
- Excludes: The decision of the Portuguese consulate or AIMA — outside our control. Apostille and certified-translation fees of your origin-country documents. International courier fees. Travel costs.
- Indicative timeline: 2–4 weeks for the file submission; consulate decision typically 60–90 days; AIMA appointment depends on local availability
Portuguese LDA incorporation ($690 professional fee)
- Scope: Company-name search at RNPC, articles of association, NIPC, VAT, Social Security and beneficial-owner declarations (RCBE); filing through the Portuguese express incorporation procedure (empresa na hora, operated by the IRN) or, where express incorporation is not suitable for the case, through the standard commercial-registry procedure
- Excludes: Ongoing bookkeeping (must be handled by a Contabilista Certificado, billed directly to your company). Caixa Postal Digital subscription (separate add-on)
- State fees (paid separately, billed at cost; current IRN tariff):
- RNPC certificate of admissibility: €75 normal (~1 month) or €150 urgent (~5 business days)
- Commercial registry / express incorporation (empresa na hora): €220 normal (~1 month) or €440 urgent (~1 week)
- Indicative timeline: 7–15 business days end-to-end with both expedited options; up to 6 weeks under normal procedure
Golden Visa via Investment Funds ($5,990)
- Scope: Coordination of the ARI Golden Visa file via qualifying investment funds (€500k threshold under the current rules), AIMA submission, biometric appointment
- Excludes: The investment fund itself, the qualifying €500k+ capital, fund-management fees, and any tax advice on the structure (provided separately by a CC or tax lawyer)
- Important: Golden Visa rules in Portugal have changed several times since 2023. We always work with the rules in force on the date the file is submitted; if the regime changes mid-engagement we will tell you and offer to re-scope or refund pro-rata
NHR / IFICI Registration ($890)
- Scope: IFICI eligibility review, qualifying-activity opinion, AT registration filing, response to any AT clarification request
- Excludes: Annual tax filings (handled by a Contabilista Certificado)
- Note: NHR closed to new registrations on 31 December 2023. We register clients under IFICI (the successor regime), which is more restrictive on qualifying activities
Family reunification (spouse $590 · child $390 per child)
- Scope: Joint filing with the primary applicant's visa or AIMA case, document checklist for the dependents, scheduling of joint biometric appointments
- Excludes: Apostille / translation of foreign marriage and birth certificates. The dependents must meet the AIMA legal criteria for reunification
Caixa Postal Digital ($49.99/month)
- Scope: Reseller / managed access to the Portuguese State digital mailbox (ViaCTT / IRN), with summary forwarding to your email
- Trial: 6 months free when bundled with LDA incorporation
- Auto-renewal: After the trial, $49.99/month on the same card. We email you 14 days before the first paid charge. Cancel anytime in Billing
5. Engagement & intake
After you complete checkout, the flow is:
- Welcome email — a magic-link to your customer portal; valid for 30 minutes
- Profile information — you complete the intake form with the data needed for the Service (legal name, ID, address, family, source of funds where required by AML)
- Engagement letter — the contrato de prestação de serviços sent for electronic signature via esignatures.com; this seals the agreement and triggers the start of work
- Service-specific signatures — procurações and declarações fiscais are issued and signed in the same way; one Service may require 1–4 separate signatures
- Document checklist — you upload the supporting documents listed in your case file (ID, evidence of income, source of funds, etc.)
- Case opens — once we have the signed engagement letter and the minimum profile data, your consultant takes over and starts the file
If we do not receive the signed engagement letter within 14 days of checkout, we will email a reminder; if it remains unsigned after 30 days we may close the case and refund the professional fee under the Refund Policy.
6. Prices, payment & government fees
All prices displayed on the platform are in US Dollars (USD) and cover our professional fee only. Payment is processed by Stripe at checkout.
Bundle discounts
Multi-service bundles receive an automatic discount that scales with the number of paid services in your bundle:
| Number of paid services | Discount |
|---|---|
| 2 | 6% |
| 3 | 12% |
| 4 | 18% |
| 5 | 24% |
| 6 or more | 30% (cap) |
The applicable discount is calculated and shown to you at checkout before you pay. Subscriptions (e.g. Caixa Postal Digital) do not count towards bundle tiers.
Currency, conversion and invoicing
While we display and charge prices in USD, the corresponding fiscal invoice is issued in EUR (the legal currency for Portuguese tax purposes). The EUR amount on the invoice is converted from your USD charge at the Stripe-applied exchange rate on the invoice date. Portuguese VAT (IVA), where legally due, is calculated and shown on the EUR invoice regardless of your country of residence.
Cross-border card fees, dynamic-currency-conversion mark-ups and any foreign-exchange spread applied by your card issuer are not our charges and we cannot reimburse them.
Failed payments & chargebacks
If a payment fails or is refunded by Stripe at our request, we may pause work on your case until the payment is resolved. If you file an unjustified chargeback for a Service that has already been delivered, you remain liable for the underlying fee and we may seek recovery through Portuguese courts or our debt-collection partner. Justified disputes should always be raised with us at [email protected] first — we'd much rather solve the problem directly than via Stripe's chargeback flow.
7. Timelines & deliverables
We commit to start dates, to keeping you informed at every step, and to delivering our work with professional care. We do not commit to government approval dates — those depend on AT, AIMA, IRN and other authorities outside our control.
| Service step | Indicative time | Counted from |
|---|---|---|
| NIF issuance by AT | 3–7 business days | Receipt of signed procuração |
| Bank account opening | 1–3 weeks | NIF issuance + KYC documents complete |
| LDA incorporation (urgent) | 7–15 business days | Full documentation + State fees paid |
| LDA incorporation (standard) | 4–6 weeks | Full documentation + State fees paid |
| D7 / D8 file submission | 2–4 weeks | Full documentation received |
| D7 / D8 consulate decision | 60–90 days (typical) | Consulate appointment |
| AIMA biometric appointment | Highly variable — currently 6 to 18 months in most districts due to the public backlog accumulated since 2023; we book at the earliest available slot | Application acceptance by AIMA |
| Residence-card delivery after biometrics | 30–90 days under normal AIMA operation; longer where AIMA is itself running behind | AIMA biometric appointment |
| IFICI registration confirmation | 1–3 months | Submission to AT |
If a stage exceeds the upper end of the indicative time without progress, we will reach out to you with the explanation, the next step and an updated timeline.
8. Your responsibilities
To deliver the Service, we need you to:
- Provide accurate, current and complete information at intake and during the case; notify us promptly of any change (address, marital status, document expiry, employment situation for visa cases)
- Upload good-quality scans of your documents — colour, full page, all four corners visible, legible text. Files we cannot read will be rejected and may delay the case
- Sign requested documents within the deadlines we communicate (typically 7 days). Late signatures may shift consulate appointments and re-open the document-validity window
- Pay State-fee invoices we send you within the due date stated on the invoice (typically 7 days)
- Respond to our questions within a reasonable time. Cases dormant for 60 days without client response may be moved to a closed status (subject to the Refund Policy)
- Attend any appointments we book on your behalf (VFS, AIMA biometrics, bank video-call). Missed appointments are rescheduled at your cost, and the State may charge a re-appointment fee
- Co-operate with our Customer Due Diligence (KYC) obligations under Lei 83/2017 — see §11 of our Privacy Policy
If you provide false or materially misleading information, fail to co-operate with KYC, or breach §13 (Acceptable use), we may suspend or terminate the engagement, retain fees corresponding to work already performed, and report to the competent authorities where Lei 83/2017 or other Portuguese law requires it.
9. Powers of attorney
Many Services require you to grant a power of attorney (procuração) authorising us to act on your behalf before Portuguese authorities. We follow strict scope discipline:
- Each procuração is drafted for a specific, narrow purpose (e.g. "obtain a NIF and act as fiscal representative for 12 months") and lists the authority before which it is valid
- We use the procuração only within its written scope — we do not, for example, use a NIF procuração to open a bank account in your name
- You can revoke the procuração at any time by writing to [email protected] with the case reference. Revocation is effective immediately on our side, and we notify the Portuguese authority on the next business day. Revocation does not retroactively undo actions already completed under the procuração
- Revocation during an active case is treated as cancellation under the Refund Policy (§9 of the Terms below, with full detail in the Refund Policy)
- We keep the signed procuração for the retention period in Privacy Policy §11
10. Subscriptions & auto-renewal
Some Services are recurring subscriptions. The main example is the Caixa Postal Digital — a Portuguese digital mailbox operated by third parties (ViaCTT / IRN) for which we provide a managed reseller / monitoring layer — billed at $49.99/month. For all recurring subscriptions:
- The first 6 months are free when bundled with LDA incorporation. The subscription starts in trial status on the day your LDA is incorporated
- After the trial, monthly billing starts automatically on the same payment method used at checkout. We send you a reminder by email 14 days before the first paid charge
- You can cancel anytime from the Billing section of your portal. The subscription stops at the end of the current paid period. We do not refund partial months once a billing period has started
- We will not change the price during a paid period. Price changes for future periods are notified at least 30 days in advance, giving you the option to cancel before the new price takes effect
- If a recurring charge fails, we retry the card up to 3 times across 14 days. After that, the subscription is suspended and you receive a final notice; if not paid within a further 14 days, the subscription is terminated and any reactivation requires re-onboarding
11. Refunds & cancellations
See our full Refund Policy for the milestone-based grid and the EU 14-day-withdrawal carve-out. In summary:
- Before signing the engagement letter — full refund of the professional fee (Stripe processing fees absorbed for amounts above $500)
- After the engagement letter is signed but before the procuração is sent to AT/AIMA — 85% refund
- Procuração signed, document drafting in progress, not yet submitted — 65% refund
- Case in active processing with the authority — 50% refund
- Documents filed with the authority — 20% refund
- Service delivered — 0% refund (the work is complete)
- State fees — refundable in full until we have actually paid them to the State; not refundable thereafter
- Approval denial caused by our error — 100% refund of the professional fee for that Service
- Approval denial caused by the authority's discretion or by your circumstances — we handle the appeal at no extra cost; no refund
- Bank rejection — guarantee detailed in Refund Policy §4
12. Communications
We communicate with you in three channels, each with its own purpose:
- Transactional emails — case status, signature requests, document deliveries, payment receipts, security alerts. These are necessary to deliver the Service and you cannot opt out without terminating the engagement
- Portal messages — direct conversation with your consultant within the case file. Replies typically within 1 business day
- Marketing emails — newsletters, policy updates, occasional product news. Opt-in only; one-click unsubscribe in every message
By providing an email address, you consent to us using it for transactional and case-related communications under Art. 6(1)(b) GDPR (contract performance). Marketing emails are processed separately under Art. 6(1)(a) GDPR (consent).
13. Acceptable use
While using the platform, you agree not to:
- Provide false or misleading information about your identity, eligibility, source of funds or any matter that affects Customer Due Diligence under Lei 83/2017
- Use our Services in connection with money laundering, terrorism financing, sanctions evasion, tax evasion, fraud, document forgery or any other criminal purpose under Portuguese, EU or your country-of-residence law
- Attempt to compromise the platform's security (scanning, brute-force, exploitation of vulnerabilities, social engineering of staff)
- Resell our Services without our written authorisation
- Scrape, redistribute or use the platform's content (text, images, code) other than as authorised under §15 (Intellectual property)
- Impersonate another person or entity, or hijack an account that is not yours
- Use the platform in a way that violates applicable export-control or sanctions law (Portugal currently follows the EU sanctions list; we cannot accept clients from comprehensively sanctioned jurisdictions)
Breach of this clause is a material breach of the Terms. We may suspend or terminate your account immediately, retain fees corresponding to work already performed, and (where the breach is criminal in nature) report to the competent authorities.
14. Intellectual property
Our IP
All content on resideportugal.com and the customer portal — text, design, code, logos, photos of our Lisbon office, illustrations, the configurator algorithm — is owned by Blue Ocean Immigration and protected by Portuguese and EU copyright law (Código do Direito de Autor e dos Direitos Conexos, Decree-Law n.º 63/85), trade-mark law and database-right law where applicable. The "Blue Ocean", "Reside in Portugal" and the wave-arc logo are used as trade names and trade-marks by BOCEAN IMMIGRATION PORTUGAL, LDA; we reserve all rights in them, including the right to seek formal trade-mark registration in the future.
You may not copy, modify, redistribute, resell, reverse-engineer, scrape or extract our content beyond the limited rights granted by Portuguese law for legitimate criticism, review or quotation (Art. 75º Código do Direito de Autor).
Your IP & data
You retain ownership of the personal data, documents and any other content you submit. You grant us a non-exclusive, world-wide, royalty-free licence to use them solely for delivering the Services you purchased and for our legal obligations under §11 (AML), §17 (Privacy) and applicable law.
Feedback
If you send us feedback, suggestions or ideas, you grant us a perpetual, royalty-free licence to use them without obligation to credit you or compensate you. We commit not to use feedback in a way that personally identifies you without your separate consent.
15. Limitation of liability
BOCEAN and Ícaro Couto are jointly and severally liable to you as set out in §1. Within that framework, and to the maximum extent permitted by Portuguese law and EU consumer-protection rules:
- The Provider Team's total liability for any Service is capped at the amount of the professional fee you paid for that Service (excluding State fees passed through)
- The Provider Team's total cumulative liability under these Terms in any 12-month period is capped at the total professional fees you paid us in that period
- We are not liable for indirect, consequential, or punitive damages — lost profits, lost business opportunities, lost data, emotional distress, reputational harm — unless mandatory law provides otherwise
- We are not liable for delays or denials caused by Portuguese authorities, third-party partners, force-majeure events or your own non-cooperation
- The Provider Team's liability for the actions or omissions of an independent partner (Contabilista Certificado, bank, real-estate broker) introduced under §3 is limited to ordinary diligence in their selection; the partner contracts directly with you and is responsible for their own work
Professional indemnity insurance
Ícaro Couto, as a lawyer enrolled with the Ordem dos Advogados, maintains the professional civil liability insurance required by the Bar Association regulations for the legal acts within his sphere of responsibility under §1. The current certificate is available on request to [email protected].
16. Disclaimers
We provide our Services with professional care and skill (Art. 762º Código Civil, dever de boa-fé). We do not, however, guarantee:
- That any visa, NHR / IFICI registration, residence permit, citizenship request or other government decision will be granted in your favour
- That a Portuguese bank will accept you as a customer (banks have full discretion under their AML / risk frameworks)
- Any specific timeline for outcomes that depend on the Portuguese State, foreign consulates or third parties
- The continued availability of any specific Portuguese visa or tax regime; rules change and we always work with the rules in force on the date your file is submitted
- That the platform will be free of bugs, downtime or service interruptions — we use industry-standard SLAs but do not commit to uptime guarantees in these Terms
Information published on resideportugal.com (blog posts, guides, FAQs, calculators) is for general orientation only and does not constitute legal, tax or financial advice. For advice specific to your case, book a paid 30-minute consultation with our in-house Portuguese lawyer.
17. Privacy & data protection
Our processing of your personal data is governed by our Privacy Policy, which forms part of these Terms. By accepting these Terms you acknowledge that you have read the Privacy Policy and understand: (a) the categories of personal data we collect; (b) the legal bases on which we process them; (c) the parties with whom we share them; (d) your rights under the GDPR; and (e) the retention periods that apply.
If there is any conflict between these Terms and the Privacy Policy on a data-protection matter, the Privacy Policy prevails.
18. Force majeure
Neither party is liable for failure to perform any obligation (other than the obligation to pay sums already due) to the extent the failure is caused by events beyond reasonable control, including: acts of God, natural disasters, pandemic, war, terrorism, civil unrest, strikes affecting the Portuguese public services, cyber-attacks, prolonged outages of essential third-party services (Stripe, GCP, esignatures.com), changes in Portuguese law that make performance illegal, or government action that suspends the relevant Portuguese authority. The affected party will notify the other promptly and use reasonable efforts to resume performance.
If a force-majeure event continues for more than 90 days, either party may terminate the affected Service with a pro-rata refund under the Refund Policy.
19. Assignment & succession
- You may not assign your rights or obligations under these Terms without our written consent. An exception applies on death or legal incapacity: your heirs or legal representative may step into your shoes and continue the engagement, subject to evidence of succession and a fresh KYC check
- We may assign these Terms (or the contract for a specific Service) to a corporate successor — a merger, restructuring, sale of substantially all our assets — provided the successor takes on all our obligations. We will notify you in writing and you may terminate within 30 days if you object to the assignment
- Sub-contracting to vetted partners (lawyers, accountants, brokers — see §3) is not an assignment for the purposes of this clause
20. Severability & entire agreement
If any clause of these Terms is held by a competent court to be invalid, unlawful or unenforceable, that clause is severed and the remainder of the Terms continue in full force. Where possible, the severed clause is replaced by a clause that, lawfully, comes closest to the original commercial intent.
These Terms, together with the Privacy Policy, the Refund Policy, the engagement letter and any service-specific procuração, constitute the entire agreement between you and Blue Ocean. They supersede all prior representations, agreements and understandings, whether written or oral. No oral or e-mail statement modifies these Terms unless reduced to a signed amendment.
21. Changes to these Terms
We may amend these Terms from time to time. For material changes — those that affect your rights, obligations, fees or the Service scope — we will notify you by email at least 30 days before they take effect. If you do not agree, you may cancel the engagement under the Refund Policy before the change takes effect; continued use after the effective date constitutes acceptance.
For editorial changes (typos, clarifications, updated cross-references), the new version takes effect immediately and is listed in the change log below.
Change log
- 18 May 2026 — initial publication of the Terms.
22. Governing law & jurisdiction
These Terms are governed by Portuguese law, without regard to its conflict-of-laws rules. The Vienna Convention on the International Sale of Goods does not apply.
Disputes will be submitted to the courts of the judicial district of Lisbon, except where you are a consumer domiciled in another EU Member State — in that case, Article 18 of Regulation (EU) No 1215/2012 (Brussels I-bis) applies: you may bring proceedings either in Lisbon or in your country of domicile, and you may be sued by us only in your country of domicile.
Alternative dispute resolution
- Livro de Reclamações — every Portuguese service provider must maintain a complaints book. The electronic version is available at www.livroreclamacoes.pt
- Centros de Arbitragem de Conflitos de Consumo — for consumer disputes up to €5,000, you may submit the case to a Portuguese consumer-arbitration centre (e.g. CACCL Lisboa). Since 2019, where you elect this route, we are obliged to submit to the arbitration (arbitragem necessária) and the resulting decision has the value of a first-instance court judgment and is enforceable as such
- European ODR platform — for cross-border consumer disputes, the European Online Dispute Resolution platform is available
- Mediation — both parties agree to consider mediation in good faith before initiating court proceedings, but neither party is obliged to mediate
23. Contact
Email (data protection): [email protected]
Email (security): [email protected]
Phone (business hours, Lisbon time): +351 21 824 7167
Postal: Avenida da Liberdade, n.º 67B, 3.º B, 1250-140 Lisboa, Portugal
NIPC: 519 043 731
For legal notices (e.g. service of process, formal claims, statutory notifications), use the postal address with proof of receipt. For any other matter, email is sufficient.
24. Glossary of terms
- AIMA
- Agência para a Integração, Migrações e Asilo — the Portuguese immigration authority (successor to SEF).
- AML / KYC
- Anti-Money Laundering / Know-Your-Customer — the legal obligation to verify clients and the source of funds before providing services that can be misused for financial crime. Governed in Portugal by Lei n.º 83/2017.
- AT
- Autoridade Tributária e Aduaneira — the Portuguese tax authority.
- Brussels I-bis
- Regulation (EU) No 1215/2012 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters. Article 18 protects EU-domiciled consumers in cross-border contracts.
- CC
- Contabilista Certificado — a Portuguese certified accountant (formerly TOC). Required for ongoing bookkeeping of a Portuguese company.
- D7 / D8 / D2 / Golden Visa
- The main residence-by-investment / residence-by-income / entrepreneur / family routes to Portuguese residency. Eligibility criteria evolve; we always work with the rules in force at the time your file is submitted.
- Engagement letter
- The signed contract that initiates work on a Service (in Portuguese, contrato de prestação de serviços).
- IFICI / NHR
- The successor (IFICI) and former (NHR) Portuguese tax-incentive regimes for high-skilled professionals and qualifying activities, taxing covered income at a flat 20% rate for up to 10 years.
- IRN
- Instituto dos Registos e do Notariado — the Portuguese registries and notarial institute. Runs the commercial registry and the Caixa Postal Digital.
- LDA
- Sociedade por Quotas Limitada — a Portuguese private limited company, the most common vehicle for SME incorporation.
- NIF / NIPC
- NIF = Portuguese taxpayer number for individuals. NIPC = Portuguese taxpayer number for companies.
- Ordem dos Advogados
- The Portuguese Bar Association. Acts reserved by its statute (court representation, formal legal opinions) can only be performed by enrolled lawyers — when needed on your case, you contract one directly under §3.
- Procuração
- A Portuguese power of attorney granting a defined scope of authority to act before a Portuguese authority or bank. See §9.
- Professional fee vs State fee
- Professional fee = what you pay us for our work (displayed on the platform in USD). State fee = government / notarial fees paid to Portuguese authorities (always passed through at cost, billed separately).
- RCBE
- Registo Central do Beneficiário Efetivo — the Portuguese beneficial-owner registry. LDAs must declare their beneficial owners here within 30 days of incorporation.
- SCC / DPF
- SCCs = Standard Contractual Clauses (Implementing Decision 2021/914) for transferring personal data outside the EEA. DPF = EU–US Data Privacy Framework.